Privacy Policy

1. Who we are

serverpulselab.com (PE)

Address: 12a Bohdana Khmelnytskoho St, Office 7, Kyiv, 01030, Ukraine

Email: contact@serverpulselab.com

Phone: +380 969 816 8938

EDRPOU registration code: 50115404

Managing Director: Thomas Novak

2. What personal data we collect

• Contact details you provide in the contact/lead form (e.g., name, email, phone, and the message content).
• Data related to your use of the website (e.g., device and log data, and information about visits). Where applicable, we may process data collected via cookies or similar technologies.

3. How we use personal data

We use personal data to:

• respond to your inquiries and manage lead requests;
• communicate with you about our services;
• maintain website security and troubleshoot technical issues;
• measure and improve our website experience (including analytics, if used).

4. Legal bases for processing (Ukraine)

We process personal data in accordance with applicable Ukrainian law. The legal bases include:

• Personal data protection framework: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
• Electronic commerce and providing information about the seller/service provider when offering services electronically: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.
• If we communicate and/or provide certain elements electronically, the electronic communications framework may be relevant: Закон України "Про електронні комунікації" від 16.12.2020 № 1089-IX.
• We provide information in the state language where required by law, with limited exceptions where law allows: Закон України "Про електронні комунікації" від 16.12.2020 № 1089-IX.

Where consent is required for a specific processing purpose (including for certain analytics/advertising that use identifiers), we implement it in a manner consistent with Ukrainian personal data rules.

5. Cookies and analytics

We may use cookies or similar technologies to make the website work properly, remember preferences, and collect usage information. Where consent is required, we request it in compliance with the applicable Ukrainian personal data rules (see Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI).

6. Lead/contact form submissions

If you submit our contact/lead form, we use the information you provide to respond to your request. For electronic offers and communications, we ensure the transparency of the seller/service provider information as required by: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

If you raise a consumer-related complaint, we handle it in line with the consumer protection framework and out-of-court dispute settlement routes provided by: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

7. How long we keep personal data

We retain personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. When data is no longer needed, we delete or anonymize it.

8. Who we share personal data with

We do not sell your personal data. We may share personal data with service providers that help us operate the website and handle communications (e.g., hosting or technical support) under appropriate confidentiality and security requirements, and only for the purposes described in this Policy.

We may also disclose personal data when required by law.

9. Your rights

Under Ukrainian personal data protection rules, you may have the right to request access to your personal data, correction, and deletion (where applicable), as well as to object to certain processing based on the applicable legal grounds. For details, see: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

10. International transfers

If we transfer personal data outside Ukraine (for example, through technical infrastructure), we do so in compliance with applicable Ukrainian legal requirements regarding cross-border data transfer.